Publisher review:IntelloDesk is an intelligent helpdesk system based on leading edge technology, built with the web hosting industry in mind! IntelloDesk is an intelligent helpdesk system based on leading edge technology, built with the web hosting industry in mind!
IntelloDesk Key Features:
- Dynamic Tabbed Interface - IntelloDesk is designed with a dynamic tabbed interface to provide familiar and easy to use functionality, enhanced with aJax technology.
- A.S.K. (Automatic Suggested Knowledgebase) - IntelloDesk features the "Automatic Suggested Knowledgebase" aka...A.S.K. This feature automatically searches your IntelloDesk knowledgebase for articles that closely match your user's ticket subject, cutting down on submitted tickets, by providing possible answers directly from your knowledgbase.
- Enhanced Knowledgebase - IntelloDesk features a fully aJax enhanced knowledgebase for easy and user-friendly knowledgebase searching.
- Ticket View Tooltips (Staff Panel) - Quick view tooltips make ticket detail identification quick and easy.
- WYSIWYG Knowledgebase Management (Internet Explorer Only) - Add knowledgebase articles in a familiar, easy to use, "wysiwyg" html editor
- NetworkQuery Staff Tool - The IntelloDesk NetworkQuery tool makes it easy to do a network check on any domain or IP, including; whois, IPWhois, Dig, Port Checking, Traceroute, and DNS.
- Additional Features:
- Spam Filtering & Blocking
- Standard Email Piping
- IMAP Email Piping
- Knowledgebase Article Rating
- Unlimited Knowledgebase
- Category abilities
- Unlimited Departments
- Multiple Depts per staff
- Seperate User, Staff, and Admin sections
- Staff, Ticket, and User Reporting
- Full template system
- Theming system (for non-html knowledgable users)
- Custom ticket fields
- Canned Response Scheduled
- Tasks & Calendar Staff, and User Annoucements
- Attachment Management within tickets
- Private Messages between staff members
- Transfer tickets between Depts
Requirements: · PHP 4+ · MySQL 3+ · PHP Compiled as a CGI Binary (for standard email piping - optional) · IMAP Module (for email IMAP piping alternative - optional for Linux/Required for Windows) · Browser Requirements Internet Explorer 6 or higher Firefox/Mozilla 1.5 or higher Opera (Limited) · IntelloDesk Windows Based Addon Requirements Windows 95/98/NT/XP
IntelloDesk 1.08RC is a PHP script for Help Desk scripts design by avidInteractive.
It runs on following operating system: Windows / Linux / Mac OS / BSD / Solaris.
IntelloDesk is an intelligent helpdesk system based on leading edge technology, built with the web hosting industry in mind!
Operating system:Windows / Linux / Mac OS / BSD / Solaris
IntelloDesk 1.08RC script details 
